Refund policy

Golden Raz Refund & Satisfaction Guarantee Policy

At Golden Raz, we stand behind our products with a 100% Satisfaction Guarantee.

If you are not completely satisfied with your order for any reason—whether it’s the quality, design, or fit—we will make it right.

100% Satisfaction Guarantee (Within 90 Days)

If your item does not meet your expectations, we will offer a free replacement within 90 days of purchase.

This includes:

  • Item quality concerns
  • Product not matching expectations
  • Incorrect sizing or fit

Our goal is simple: you end up with something you love.

Returns & Refunds

If you prefer a refund instead of a replacement, here’s how it works:

Unworn / Unused Items

  • Items must be unworn and unused
  • We will provide a prepaid return shipping label
  • Once the item is returned and inspected, you will receive a full refund

Worn / Used Items

  • You are still eligible for a refund
  • Customer is responsible for return shipping costs
  • Once the item is received, you will receive a full refund

Return Process

  1. Contact our support team with your order details
  2. We’ll provide instructions and (if applicable) a return label
  3. Ship the item back
  4. Refund is issued once the item is received and processed